Games for Windows live has to be the biggest failure Microsoft has every made. It sucks, I hate using it, steam kicks it's ass. But I have to go to it to get Operation Anchorage for Fallout 3. So I go to the gfw live marketplace after downloading a patch to see a big add for operation anchorage. I click on it and get an error discovering that the content isn't even in the marketplace yet.
Windows Live Messenger Sucks (Rant Ahead) « David Naylor: Blog
Live chat for support has become a reliable and convenient way for people to connect with service and support online. There are a lot of upsides — like no more listening to terrible hold music, and quickly get answers to questions on the purchasing journey without leaving the company website. But despite its advantages, live chat can be hard to do well. Automation can go from helpful to horrible alarmingly fast, and personalization is difficult. Worse, one bad live chat experience can ruin a sale or turn customers off your support. Canned responses can be a powerful tool for automating responses to common queries over live chat. They can save customer support reps time and quickly connect customers with the information they need.
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Most people assume that, since I am not an Apple fan, that I must like Microsoft. Here are 5 things that made Microsoft great in my books, followed by 5 things that now makes them suck. Computer Peripherals - - Affordable mice that lasted virtually forever, followed up with amazing warranty service if you needed it.